FATH MEMBERS PROGRAM
FREQUENTLY ASKED QUESTIONS
What are the benefits of membership?
FaTH Members enjoy 20% savings on all full-priced items year round. Limited exclusions apply and are outlined in the FATH Membership Terms and Conditions.
Complimentary Product of Choice on FaTH Anniversary * on a full priced single product of choice. Bundles do not apply.
Priority access to New Product Launches (3 day presale)
Priority Access to Collaborations (3 day presale)
Free Standard Shipping on All Orders over $150
Who is eligible to join?
Anyone may join the FaTH Members Program at availability or from our waitlist.
How much is the membership fee?
The annual fee for enrollment is $150, or $14/month, plus applicable tax.
Is the membership based on a calendar or rolling year?
Membership is valid for one year from the date of purchase. If, for example, membership is purchased on 13 January, 2025, it will be valid until 13 January, 2026.
Are there membership terms other than one year?
No. The FATH Members Program has an initial subscription term of one-year. Memberships may be renewed thereafter for consecutive one-year terms.
What am I agreeing to when I join the FaTH Membership?
When joining our Membership you are agreeing that you have read and agreed with the Membership Terms and Conditions and our Privacy Policy, and any changes that we have made as recorded by the Last Updated Date located at the top of each document.
Can I terminate my membership early and receive a refund if no purchases have been made?
Membership termination rights are explained in theFTH Membership Terms and Conditions. If you have additional questions about terminating your membership, please email us at info@fath.co .
How do I access my membership online?
Membership is tied to your FaTH account. You can access your Member details within the My account section of the site once you are logged in.
If you signed up in a gallery or through the Customer Service Center and you already have a FaTH.co account with the same email address, your membership will automatically be applied when you log in, and no additional action is required.
If you enrolled using a different email address than your FaTH.co account email address, you must first link your membership to your FaTH.co account by visiting the Membership section of your my account page.
May I use my membership to purchase items to send to others (gifts or otherwise)?
Yes, you may place an order using your membership and have that order shipped to another recipient.
Will my membership automatically renew at the end of its term?
Yes, your enrollment in the FaTH Membership Program will automatically renew one year after you sign up unless you cancel your membership. More details can be found in the FaTH Membership Terms and Conditions
Can I return my annual free product or samples that I have received as part of the Membership, or exchange it for cash or a refund?
No. Any free products received as part of our Membership Program are not eligible for a return or cash refund.
Can I be a member if I live abroad?
No, we currently only sell within the US at this time. Please check back with us as we expand internationally in the future at which time our international customers will be welcome to join the membership program.
Do I have to pay for shipping?
All orders over $150 ship regular standard delivery free of charge. Members may elect to ship expedited for a fee.