Refund policy

 

 

Returns

We are deeply committed to providing a luxurious experience.  We are very proud of our collection and want you to fall in love with your FāTH Products.

If for any reason your product is not meeting your expectation and you are needing a return, 

we will accept any full-sized product for a return within 30 days of initial purchase. The product must be at least half full. Returns must be received within 2 weeks of the generated return label.  

Please understand we cannot be responsible for any damage, defect, or loss of orders delivered to a forwarding company. We will not offer replacements or refunds for orders that have been delivered to a forwarding company. 

Orders placed during gifting promotions with free product are not eligible for return. 

Unfortunately, we do not accept exchanges.

Collections, bundles and kits are only eligible for returns if all of the pieces are included in the return. 

Out of necessity, we do monitor our return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused. Any finding of abuse of our policies shall be in our sole discretion and is not appealable. We are not obligated to disclose our reasons and methods, other than to inform the consumer that the refund request is being refused for abuse of our return policy. 

To initiate a return, please contact us at info@fath.co with the following information:

Order #: _________________________

First name: _______________________

Last name: _______________________

Email: ___________________________

Phone #: _________________________

Reason for return: 

 

Return labels will be sent to the email address attached to your original order unless otherwise specified. Please safely pack the products, secure the prepaid return label to the box and ship it back to us by bringing the return to the carrier on the return label. 

For missing or damaged items, please contact us at info@fath.co as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken and/or missing outside of the 30-day return/exchange policy timeframe and without a photo of the broken items and/or package. We are unable to assist after 15 days from when a package marked as delivered. Any broken or damaged package will need to be returned to our facility for further investigation. From there, our team will send a replacement to your original address.